Improving customer service through real-time data access
We completed the implementation of the Salesforce Customer Community within 6-months. This timeline is very aggressive to get a customer community for a multi-million dollar company that includes ERP integrated data launched. The project went very well. The community is a great asset for their customers. – Sr. Business Analyst, Salesforce Consulting Company
A Salesforce consulting company engaged Flower Press Creative Studio to design a custom theme for the insulation company’s Salesforce Community. We worked in partnership with experienced business analysts at the Salesforce consulting company to develop requirements and workflows based on the use case for each part of the tool. We focused on the needs of the end-user, which data would be readily available, and compiled detailed wireframes presented to stakeholders for feedback. We received meaningful suggestions and finalized adjustments as needed. We used existing brand assets to design the user interface. Our team created custom UI code, which the Salesforce consulting company’s engineering team integrated with Salesforce Communities. Once the integration was complete, we conducted QA to ensure that all visual elements displayed and performed as desired. We then led user acceptance testing, and the community launched shortly after. All said, it was in production within 6-months, which is a relatively aggressive timeline.
As the company develops new product lines and customer relationships, the Salesforce Community’s features will continue to evolve. The community is a great asset to customers and their internal sales organization.