Insurance Lounge engaged FPCS to update their online quoting and buying platform
We worked in-depth with licensed insurance agents to identify confusing parts of each insurance purchasing process. We placed helpful hints and tool-tips to help answer common questions. For more in-depth issues, we provided consistent access to an AI-enabled chatbot who could answer complex questions. Additionally, Insurance Concierges were made available during business hours right from the quoting flows, via chat, or phone.
Insurance Lounge also expanded its retail store presence opening up in additional West coast states. The website makes it easy for consumers to find retail stores for in-person assistance.
The site is built to be fully responsive to provide an ideal user experience across devices. Features are being added on a rolling release schedule extending into 2020. Insurance Lounge is leading the insurance industry with its introduction of easy-to-use tools to meet the needs of modern customers.